Information Centre

When you access your hosting account via FTP or through your account interface's file manager, you may see a number of folders. Not all of those are publicly viewable; the idea being you may need places to store files such as scripts that people shouldn't have direct access to. Some folders are also used for configuration purposes - back end operations of your web site.

For the files that you do want people to see, such as website pages and images, these all need to go into a special folder called "httpdocs". You do not need to create this folder, it was automatically generated when we set up your website hosting account.

You can create new subfolders under httpdocs if you wish, but please remember to ensure your web site's home page is stored directly under httpdocs. The reason for this is that when someone types in your domain name into your browser or follows a link, our servers are configured to look for files associated with your web site in a particular location under your account - httpdocs - and the home page needs to be directly under that. This location is also known as the "root" of your httpdocs folder.

When typing in your domain name you get a "404-File Not Found" error or you just see a list of files, usually the issue is that your home page isn't directly under httpdocs, or it is incorrectly named as our servers are configured to look for particular file names to display as the home page.